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Frequently Asked Digital Download Questions 1. How do instant digital downloads work When you purchase any product as a digital download, your order will be instantly emailed to you and will basically be a link you access to retrieve your downloads. From there you can decide where you want to download your files (books and videos) onto your computer by following the prompts. If you have any trouble—we’re here to help you. 2. What are the benefits instant digital downloads?
3. What if I prefer an actual hard copy of a book and/or DVD? That’s no problem. Many of our products are available as both. You can even by both versions in a combo set at a discounted price if you prefer. 4. Are all Patti’s products available as digital downloads? Not all products, Year-long lesson plans, handstamps, and some books are not available as digital downloads. 5. What program do I have to have to download these books and DVDs? Many of the videos you have right now are .wmp files which should play automatically on a PC using Windows Media Player. On a Mac they will play in QuickTime but only if using a plugin called Flip4Mac (http://windows.microsoft.com/en-us/windows/products/windows-media-player/wmcomponents) Video downloads are an .mp4 format. These are very common file types that all modern computers should automatically know how to open and not need any special software. But, if someone was to have trouble the easiest solution would be to download the latest version of QuickTime (http://www.apple.com/quicktime/) and that works with a PC or a MAC. Books are all in pdf format and can be easily opened in any computer that has a pdf reader such as Adobe Reader. 6. Am I buying a one-time viewing? No, that's what's so great! Your link to open your digital downloads will be instantly emailed to you and accessible for 60 days from date of purchase. If you do not save your downloads to a computer or electronic device during the 60 day period. Just call us… we’ll resend you the link. 7. What is in the e-books that accompany most video digital downloads? Patti's notes from the lecture she gave on that particular topic, handouts, forms, sample fliers, etc...
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