FAQ

Contact Us at (219) 865-2274

Frequently Asked Questions - Scroll down for Instant Digital Download FAQs

Q. What are your shipping and handling fees?
A.  Our standard, UPS shipping fees are listed in the box below (we ship within 48 hours). Shipping fees for your items also show when you check out on the shopping cart page. Call for international orders, Alaska or Hawaii orders, or any items that need one or two day delivery.

Shipping and Handling Fees

Orders up to $50.00 - add $11.95
$50.01 to $100.00 - add $14.95
$100.01 to $174.99 - add $16.95
$175.00 to $299.99 - add $18.95
$300.00 to $499.99 - add $21.95
Over $500.00 - add $30.95

Q. What is your return policy?
A. Believe it or not, we are happy to accept returns on all our products within the first 30 days. All we ask is that you call us for return instructions as well as to tell us why you are returning the item. This information will help us to serve you and other customers better in the future. You may ask, why would we do this? Because we know that with more than 80 products that we offer, you may select something that contains information you already know, or simply don’t need. We believe that if you know there is no risk involved, you will feel free to order more knowing you can exchange or return what you don’t like.

Q. With all these products, what do you think I need to start with?
A. Where do you feel the most challenged in your gym? Are you a former gymnast, a brand new owner, or a parent who has bought a gym and needs lot of help? Are you simply looking to make life easier by having your staff watch training tapes instead of you or your head coach doing it time and again? If you’re unsure what to order after reading all the descriptions, call us! Our “Answer Line” is open and we’re here for you seven days a week! (219) 865-2274

Q. Can I see a sample of your lesson plans?
A. Yes, go back to the Home Page of this website and click on the "Free Sample Lesson Plans" to the right.

Q. What is in the books that accompany most of the DVDs?
A. Patti's notes from the lecture she gave on that particular topic, handouts, forms, sample fliers, etc...

Q. What are some hints to help us get the most from your products?

A-1 First of all, we recommend you purchase a second DVD for only $10.00 so if a staff member decides to keep it (happens a lot!) then you have the original at your offiice and, you can also have multiple staff members watching it at the same time. We recommend that you only copy parts of the accompanying book they will need so they can follow along.

A-2 Pay your staff an hour of wage per DVD to watch them, but have each staff member required to hand in notes on what they learned. Give them a pay period to watch them and don’t pay them until they return the products with notes proving they did what you asked. (Aren’t we sneaky as owners?)

A-3 At the next staff meeting, have that staff person give a summation of what they learned from the materials - praise them highly!

A-4 Show parts of the DVDs at staff meetings to inform, educate, and motivate. It’s so easy to find what you’re looking for with chapter points on all DVDs. Bring Patti Komara to your staff meeting via your TV screen!! 

Frequently Asked Digital Download Questions

1. How do instant digital downloads work When you purchase any product as a digital download, your order will be instantly emailed to you and will basically be a link you access to retrieve your downloads. From there you can decide where you want to download your files (books and videos) onto your computer by following the prompts. If you have any trouble—we’re here to help you.

2. What are the benefits instant digital downloads?

  •  Print out as many book copies and videos you need
  •  Create a digital library for easy access
  •  Instantly receive your product…no waiting
  •  No shipping charges
  •  Lower product price

3. What if I prefer an actual hard copy of a book and/or DVD? That’s no problem. Many of our products are available as both. You can even by both versions in a combo set at a discounted price if you prefer.  

4. Are all Patti’s products available as digital downloads? Not all products, Year-long lesson plans, handstamps, and some books are not available as digital downloads.

5. What program do I have to have to download these books and DVDs? Many of the videos you have right now are .wmp files which should play automatically on a PC using Windows Media Player. On a Mac they will play in QuickTime but only if using a plugin called Flip4Mac (http://windows.microsoft.com/en-us/windows/products/windows-media-player/wmcomponents)

Video downloads are an .mp4 format. These are very common file types that all modern computers should automatically know how to open and not need any special software. But, if someone was to have trouble the easiest solution would be to download the latest version of QuickTime (http://www.apple.com/quicktime/) and that works with a PC or a MAC.

Books are all in pdf format and can be easily opened in any computer that has a pdf reader such as Adobe Reader.

6. Am I buying a one-time viewing? No, that's what's so great! Your link to open your digital downloads will be instantly emailed to you and accessible for 60 days from date of purchase. If you do not save your downloads to a computer or electronic device during the 60 day period. Just call us… we’ll resend you the link.

7. What is in the e-books that accompany most video digital downloads?  Patti's notes from the lecture she gave on that particular topic, handouts, forms, sample fliers, etc...

 

We guarantee proven techniques and profit building ideas in every product shipped within 48 hours OR your money back within 30 days of purchase.